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POLICIES OF
QUALITY
Policies
of
quality
Mission
We digitize and transform HR management in labor-intensive companies, simplifying processes and boosting productivity with innovative digital solutions.
Vision
We aspire to be the undisputed benchmark in the digitalization of human resources management for blue-collar employees. We aim to lead the HR transformation by offering innovative solutions that drive operational efficiency and business growth, setting a standard of excellence in our industry.
Purpose
Our purpose is to catalyze business progress and well-being through digitalization, driving substantial improvements in productivity and significantly reducing operating costs for companies, while fostering inclusive, highly productive, and innovative work environments that enrich both employees and employers.
Values
1. Unwavering Trust: Trust in our team is the foundation of our success. We empower our collaborators by giving them greater control over their work and fostering a culture of transparency and open communication.
2. Total Transparency: We believe transparency is the master key to building strong relationships. We strive for open and honest communication, ensuring everyone clearly understands our objectives and their role in achieving our goals.
3. Enriching Communication: We foster effective communication that not only informs but also inspires. We value the voices of all employees and view communication as a constant driver of improvement.
4. Constant Celebration and Recognition: We enthusiastically celebrate the successes of every individual. This constant celebration is essential to strengthening our culture of trust, transparency, and empowerment.
5. Leadership Culture: We encourage initiative and leadership in every member of our team. We challenge the status quo and welcome creative ideas that catalyze change and promote continuous improvement.
Fichap Decalogue
These are the ten rules we work by at Fichap every day:
1. Excellence in Customer Experience: At Fichap, customer satisfaction is our priority. We are inspired by their needs and work tirelessly to exceed their expectations.
2. We Win Together as a Team: Teamwork is our strength. We collaborate transparently, supporting one another to reach bold goals and celebrating our achievements together.
3. Efficiency in Motion: We are agile and responsive. We act efficiently to serve both our clients and the needs of our team.
4. Respect and Honesty: Our commitment is to do the right thing. We show respect toward colleagues, partners, and clients in all our actions, guided by integrity.
5. Organization and Efficiency: We value order and continuous improvement. We carry out our tasks effectively and efficiently from the very first attempt.
6. Innovation and Cutting-Edge Thinking: We are leaders in our industry thanks to our creativity and innovative mindset. We are always looking for new ways to stand out and lead the way into the future.
7. Work-Life Balance: We believe in balance in all areas of life. We facilitate the personal and professional development of our team members, seeking harmony with what truly matters.
8. Positive Attitude and Daily Fun: We see every day as an opportunity to be passionate about what we do. At Fichap, work is fun, and we joyfully celebrate every achievement.
9. Profitability through Excellence: Profitability is the natural result of our commitment to excellence. We make decisions that maximize value for our clients, reaping the financial success that allows us to stand out.
10. Empathy and Community: Empathy guides our ethics. We focus on our internal and external communities, listening carefully to colleagues, clients, and partners to understand their needs and concerns. Through empathy, we build strong, sustainable relationships, contributing to a better world.
Date 01/01/2022
Version 0
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